Support center

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Support center

The support center is the fastest way to solve a problem: every request is a ticket with its number, its conversation and its status, and nothing gets lost in email.

1. Open a ticket

Go to the support center and use "New ticket". Write a subject, pick the category (account and security, deposits and chips, withdrawals, tables and tournaments, technical problem, bug report, suggestion or general question), the priority, and tell us what happened in as much detail as you can: date, amount, table or tournament.

2. Attach files

You can attach up to 3 files per message, up to 5 MB each: images (JPG, PNG, WebP or GIF), PDF or text. A screenshot or a payment receipt usually saves several rounds of questions.

3. Follow the conversation

Every ticket has a number (for example, #TKT-00042) and a status: open, in progress, waiting on you, resolved or closed. When the team replies you get a notice on the site and an email with the reply. To answer, open the ticket and write in the same conversation.

4. Resolving, reopening and closing

Replying to a ticket that was resolved or waiting on you reopens it on its own. Once your request is solved you can close it yourself; a closed ticket takes no more replies, but stays in your list for reference.

5. Direct support with Premium

On the Premium plan your tickets reach the administration directly, are filed at high priority and are handled ahead of the rest.

6. Other ways to reach us

If you cannot get into your account, write to support@micalmoker.sbs or use the contact form on the home page. We also answer on WhatsApp, at the number published on that same page.

Links to the wallet, plans, support and profile ask you to sign in first.

Create account support@micalmoker.sbs