Help center

Step-by-step guides to everything the platform offers: your home, deposits, tables, games, tournaments, teams, plans, withdrawals, notifications, support and your account.

Your home

What each number, chart and list on the home screen shows, and where it comes from. See the step-by-step guide

The greeting follows the time in your profile's time zone. Below it are the shortcuts to play: if you have chips available, "Go to tables" and "See tournaments"; if your balance is zero, "Top up chips" shows instead and takes you straight to your Wallet to deposit.
These add up everything since you created your account. "Available chips" is your current balance, the same as in the wallet: it does not include chips you have seated at a table right now. "Hands played" counts every finished hand you were dealt into, at cash and tournament tables. "Tournaments played" counts every tournament you registered for. "Tournament prizes" adds up the prizes and knockout rewards (bounties) you collected.
The four cards measure the last 30 days, and the arrow shows how much that changed against the 30 days before; when there was no activity in that earlier period to compare against, it shows "—". "Table result" is what you won or lost at cash tables: on each hand, what you collected from the pot (after the fee) minus what you bet. "Hands played" are the hands you were dealt into. "Hands won" is the share of those hands in which you collected chips from the pot, and its change is measured in percentage points (pp). "Tournament result" is what you collected in prizes, bounties and refunds minus what you paid in entries, rebuys and add-ons.
For each period it shows your result at cash tables (in FICHAS) and how many hands you played. The buttons above switch between the last 7 days, the last 12 months and the last 7 years. Days and months follow your profile's time zone. Tournament chips are not real chips, so they are left out here: tournaments have their own card.
Splits the hands of the last 30 days by how they ended for you: "Won at showdown" (you collected at showdown), "Won without showdown" (everyone else folded), "Lost at showdown" (you reached the end and did not collect) and "Folded" (you folded). The center shows the total number of hands, and next to it how many there are of each kind and their share.
The four tables where you played the most hands over the last 30 days, with the number of hands and, at cash tables, your result there. The bar compares each table with the one you played the most. The name takes you to the table; a tournament's table takes you to the tournament and a fast-fold one to that section. Closed tables still show, without a link.
The five most recent changes to your balance: deposits, withdrawals, chips taken to and from tables, tournament entries and prizes, plan payments and team movements. Green is what added to your balance and red what took from it, with its status (for example, a withdrawal in progress or already paid). "View all" opens your Wallet with the full history.
Your four most recent registrations. When the tournament is over it shows the place you finished in and the prize you collected, if any; otherwise it shows the tournament's status (registration open, running or cancelled). The name takes you to the tournament's page with its standings.
A hand still in play does not count until it ends, and tournament chips are left out of the table result, since they are not real chips. If a number does not match what you see in your wallet or at a table, open a ticket in the support center.
How to deposit

Get your deposit address and turn that into chips to play with. See the step-by-step guide

Go to your Wallet. You're automatically assigned a deposit address of your own there — always the same one, it doesn't change between deposits — with a QR code to scan from your wallet.
Send only USDT (BSC network) to that address. Sending a different token, a different network, or sending from an exchange that doesn't support this can make your funds unrecoverable — there's no way to reverse it.
As soon as the network confirms the transaction, your FICHAS balance is credited automatically, with no need to notify anyone. You can check the status under "Recent activity" inside your wallet.
If you want that deposit applied directly to a Gold or Premium plan instead of turning into regular chips, declare that intent from Plans with the "Pay with deposit" button before sending the money, for the exact plan amount. If you don't declare it, the deposit is still credited as regular chips: you can use them to sit down and play, or pay a plan later with the "Pay with chips" button.
If some time has passed and your deposit isn't showing up, or you have questions about a movement, open a ticket in the support center (category "Deposits and chips") with the date and amount sent. You can also write to support@micalmoker.sbs.
How to play

Join a table or create your own, and learn the basic table rules. See the step-by-step guide

Log in with your email and password, or with your Google account, and verify your email — it's a required step before creating or joining a table. The first time you verify it on a device and connection that haven't claimed the bonus before, you automatically get a one-time welcome bonus of 2 chips to start playing without depositing (see the withdrawal guide for how it gets released; if that day's bonus budget is already spent, yours is credited over the following days). From your profile you can also enable two-factor verification (2FA) with an app like Google Authenticator: it'll be asked on every new sign-in, as an extra layer of security on top of your password.
Under "Tables" you'll see the list of open tables, with their blinds and the amount of FICHAS needed to sit down (buy-in). Pick one with an open seat, or create your own. The lobby only shows the tables whose minimum buy-in your available balance covers, plus the ones you created and those you are already seated at; the rest appear once you deposit.
When creating a table you pick a name, a blind level (Low, Medium, High, or your own values), how many seats it has (2 to 9), and whether it's private. A private table doesn't show up in the public lobby: it's only reachable with the invite link you get when you create it. With Gold or Premium you can also schedule it to open another day or at a set time; on Free it opens right away. Besides the tables players create, the house always keeps at least one low-blind table open, so you can sit down even with few chips.
Whoever creates the table decides whether everyone sits down with the same amount or each player picks how much to bring within a range. If you lose all your chips at a cash table, you can sit down again with a new buy-in; your seat is assigned at random. If you stand up with chips and come back to the same table within 30 minutes, you come in with at least what you left with, even above the table's maximum.
Actions are the usual ones: check, call, raise, or fold. You have 30 seconds per turn. If they run out, your time bank runs once (up to 30 extra seconds, which comes back little by little with every hand you play); if that runs out too, the table folds you (or checks, if there is nothing to call) and marks you "Away", so no hand gets stuck on a dropped connection. An all-in short of a full raise does not reopen the betting for a player who already acted: they can only call or fold, unless several all-ins in a row add up to a full raise. When everyone else is all-in and you have nothing to call, the remaining cards are dealt without asking you to act.
With a Gold or Premium plan, the name of your current hand (pair, two pair, flush...) shows under your cards, and the cards that make it — yours and the board's — are highlighted in gold. If the whole hand is on the board, the label stays grey: everyone has that hand. It only uses what you can already see and never recommends a play. On the Free plan you see a small locked notice instead, linking to Plans. On any plan, the "Board reading" also shows to the right of the table: which kinds of hand would beat yours with the current community cards (say, a higher pair or the same pair with a better kicker), which hands the board rules out, and which cards would improve yours, with the chance one comes next. It's worked out only from your cards and the board, and you can hide it or bring it back whenever you like (wide screens only).
The table takes 5% of the pot on every hand that reaches the flop (no flop, no rake), capped at a flat 2 FICHAS — never more than that, no matter how big the pot is. With the Gold and Premium plans, part of that rake comes back as rakeback. It is taken only from what was actually at stake: a bet nobody calls goes back whole to whoever made it and pays no rake.
"Check/Fold" settles your play before your turn comes: when it does, you check if there is no bet or fold if there is one, for that hand only. "Sit out" keeps your seat while you are away: in the hand in progress the table checks or folds for you; at cash tables you stop being dealt in and paying blinds until you are back, and if you stay away for long you are stood up and your chips go back to your balance (in a tournament you keep being dealt in and blinded). If you stand up in the middle of a hand, you fold it right then: what you already put in stays in the pot. If the hand goes to the end, cards are shown in turn, starting with the last player to bet or raise on the river (or the first to act, if everyone checked): each player shows if they tie or beat what is already on the table, and otherwise their cards stay hidden unless they use "Show my cards". A called all-in with no betting left is played face up: every hand still in it is shown. The table has sounds for the deal, the bets and your turn, which you can mute, plus chat and the hand history. Your cards travel only to you: nobody else can see them while the table is being played, not even an administrator. The detailed record of each table, kept for audits, can only be consulted once the table is over (for a tournament, once the tournament ended).
The lobby shows the tables as a board by day: the ones open now and the ones scheduled for later. If you scheduled a table (Gold and Premium), you can move it to another day by dragging it to another column while nobody is seated at it.
If you'd rather play elimination-style instead of a cash table, "Tournaments" has its own lobby: you can register for an open one or create your own. On Free you can have one tournament of your own open at a time; Gold and Premium add more at once plus rebuys, add-on and knockout bounty. If nobody created a tournament that day, the house runs one with a low buy-in. Freerolls cost nothing: the prize is put up by the house or, in a "Team freeroll", by a team's pot (see the teams guide). When one of your tournaments starts, if you have the site open a notice with a sound pops up to take you to your table, whatever page you're on; if not, you get an email with the link to take your seat. While you play, the "My tournament table" button in the header takes you to your table from any page. If you're away, your turns resolve themselves when the clock runs out and you keep paying the blinds.
The dealer button is drawn on the first hand and then moves one seat a hand. The big blind always goes to the next player, and nobody skips it or pays it twice in a row: if whoever was due the small blind or the button left, that hand is played without a small blind or with the button on an empty seat. Heads-up, the button posts the small blind. If the big blind is all-in for less than the blind, calling still costs the full big blind while two or more players have chips. While you sit out at a cash table you are not dealt in and pay no blinds; if the blinds pass you in that time, when you are back you can wait for the big blind to reach you or pay what you missed to come in sooner (the small blind you owe goes straight into the pot). If a pot is split and a chip is left over, it goes to the first winner to the left of the button.
Games and limits

Texas Hold'em, Omaha and Short Deck; No Limit, Pot Limit and Fixed Limit; straddle and run it twice. See the step-by-step guide

You get two hole cards and five community cards are dealt (flop, turn and river). Your hand is the best five-card combination out of the seven, using two, one or none of your own.
You get four hole cards and must use exactly two of them together with exactly three community cards. Holding four cards of one suit does not make a flush: only two count. It is played Pot Limit or Fixed Limit, not No Limit.
Played with 36 cards: the deck without the 2s, 3s, 4s and 5s. With fewer cards of each suit, a flush beats a full house. The ace also plays low for the straight A-6-7-8-9. There is no small or big blind: everyone posts an ante (the table's smaller amount) and the button posts the only blind (the larger amount) and acts last before the flop. Everything else plays like Texas Hold'em.
In No Limit you can bet all the chips you have on the table at any time. In Pot Limit the maximum raise is the size of the pot. In Fixed Limit bets have a fixed size: one big blind before the flop and on the flop, double from the turn on, with at most one bet and three raises per street when three or more players are in the hand (heads-up there is no cap); an all-in for half a bet or more counts as a raise. If someone goes all-in for less than half a bet, the next player may call that amount or complete the bet to the fixed size.
Whoever creates the table decides whether everyone sits down with the same amount or each player picks theirs within a range. If you lose all your chips at a cash table, you can sit down again with a new buy-in by picking a free seat.
It is optional and enabled by whoever creates the table, only in No Limit and with three or more players. The player right after the big blind may post a forced bet of twice the big blind before seeing their cards. With "Auto straddle" the table posts it for you every time you are in that position.
Whoever creates the table allows it, and each player decides at the table whether to switch it on. With an all-in, no betting left and every player still in the hand having it on, the remaining community cards are dealt twice and each pot is split in half between the two outcomes. It reduces the weight of luck in big pots; tables that allow it show the "Run it twice" label.
Fast tables

Fast-fold: folding takes you straight to a new hand at another table. See the step-by-step guide

There are several blind levels (Micro, Low and Medium). Each one shows its blinds, its buy-in range and how many players are in it right now. Everyone who picks the same level forms a single pool of players.
You choose how many FICHAS to bring, within the level's range. That amount follows you from hand to hand: whatever is not in play in a hand is still part of your balance.
A hand starts as soon as at least two players are waiting, with up to six per table. When you fold, or when the hand ends, you go back to the queue and sit in the next hand that forms, nearly always against different opponents. Since the table changes every hand, the big blind goes to whoever has played the most hands without paying it.
The game is No Limit Texas Hold'em with the same action clock and the same rake as every other cash table: 5% of the pot only if the hand reaches the flop, capped at 2 FICHAS. Your plan's rakeback applies too.
The "Leave" button takes you out of the fast table. If you are in a hand at that moment, you leave when it ends. If your amount drops below one big blind, you are taken out automatically; you can join again with a new amount.
Tournaments

Tournaments, Sit & Go and Spin & Go: entry, structure, start notices, prizes and cancellations. See the step-by-step guide

A Tournament starts when its organizer starts it or at a set time, and may have several tables. A Sit & Go is a single table that starts on its own as soon as it fills up, with no schedule. A Spin & Go has three players and fast blinds: the winner takes all, and the prize is drawn at the start, from 2 to 100 times the entry. The tournament lobby only shows those whose entry (buy-in plus fee) your available balance covers, plus the freerolls, the ones you created and those you are already registered in.
The entry has two parts: the buy-in, which goes to the prize pool, and the house fee, shown before you register. Spin & Go games charge no fee. Gold and Premium get a discount on the fee, and Premium includes fee-free tournaments every month (see the plans guide). Freerolls cost nothing: the prize is put up by the house or by a team.
Each tournament shows its structure before you register: the starting chips, how long each level lasts and how the blinds go up (gradually or doubling), the speed (normal, turbo or hyper) and from which level there is an ante. It is a big blind ante: whoever has the big blind posts it for the whole table, and it is the size of that blind.
If the tournament has late registration, you can register after it started, up to the level shown. With rebuys, whoever runs out of chips — or is still in with the starting stack or less — can pay the entry again and add another starting stack, while that period lasts. The add-on is an extra purchase of chips offered as rebuys close, during the following level. With a knockout bounty, part of each entry goes on the player's head: it is collected on the spot by whoever wins the pot their last chips were in.
About 10 minutes before a scheduled tournament you get a reminder. When it starts, if you have the site open a notice with a sound sends you to your table, whatever page you are on; otherwise you get an email with the link. While you play, the "My tournament table" button in the header takes you to your table from any page.
The tournament waits for nobody. If you are away, your turns resolve on their own when the clock runs out (a check if possible, a fold if there is a bet) and you keep paying the blinds until you come back or run out of chips.
The prize pool is split among the top finishers; how many places are paid is shown in the structure. Prizes and bounties are credited to your balance as FICHAS on their own, and you get a notice with your place when it ends.
If a tournament is cancelled, every entrant gets back what they paid. A tournament with a set time is cancelled on its own if fewer than two players are registered at that time. Its organizer can also cancel it before it starts. In every case you get a notice and the refund shows in your activity.
Any player can create a tournament from the tournaments lobby. On Free you can have one open at a time; Gold and Premium add more tournaments at once plus rebuys, the add-on and the bounty. Also, if nobody created a tournament that day, the house runs one with a low entry.
Seats are drawn when it starts. Tables are closed as the field shrinks: once the players left fit at one table fewer, those at the table that just finished its hand take the free seats at the others, down to the final table. When tables get uneven, the player due the big blind is moved and seated where it reaches them first, so nobody skips a blind by changing tables. Whoever arrives at a table is dealt in at any position, except between the button and the small blind, where they wait a hand. If two players are knocked out in the same hand, whoever started it with more chips finishes higher; with the same chips they tie and share the prizes of the places they hold. When one elimination is left before the prizes and several tables remain, it is played hand-for-hand: every table plays one hand and waits for the others to finish before dealing the next.
Teams

Your team, the shared pot, sponsorships, team freerolls and the rules that keep them fair. See the step-by-step guide

A team is a leader plus the people who signed up with their referral code or link. It's one level deep: someone who joins with a member's code ends up on that member's leader's team. If you signed up without a code, you are the leader of your own team. Everything about the team is under "My team".
From "My team" you can move to another team with the code of any of its members. A member leaves alone, and whatever they put in the pot stays with the team they leave. A leader who changes teams takes all their members along and their pot is merged into the new team's. Whoever changes teams must wait 30 days before doing it again (members the leader takes along are not held to that wait).
Any member can put FICHAS from their balance into the pot, with no cap. A contribution is never returned or claimable: from then on the pot belongs to the team, not to whoever contributed, and only the leader decides how to use it. Every member sees the pot balance and each movement (contributions, sponsorships, freerolls, refunds and distributions) under "My team". The pot can only leave in three ways: sponsoring a tournament, hosting a team freeroll, or being distributed if the leader stops logging in. It is never transferred straight into anyone's account.
Apart from the pot, you can donate FICHAS from your own balance to another member of your team, up to a monthly limit that depends on your plan: the Free plan can't donate, Gold can donate up to 10 FICHAS per month and Premium up to 500 FICHAS per month. Donations can't be reversed.
The leader can add chips from the pot to the prize of a tournament with a buy-in that is still open for registration, at no extra cost to the players. The tournament needs at least 4 entrants from distinct devices and at least one team member entered, and the amount can't exceed what entries have already raised (buy-in × entrants). Cash tables can't be sponsored: in a single hand it's too easy to fix who wins. If the tournament is cancelled, the sponsorship goes back to the pot.
The leader can use the pot to host a freeroll: a tournament with no buy-in, open to every player on the site, whose whole prize comes out of the pot. It's created from "My team" with the "Host freeroll" button, choosing the prize (up to the pot balance), the tournament structure and the start time. The prize is taken from the pot right then, the tournament shows up in the tournaments lobby marked "Team freeroll" and "Hosted by <leader's nickname>'s team", it's highlighted under "My team" for every member, and each of them gets an email about it. The prize is split among the top finishers with the same payout table as any other tournament. Each team can have only one open freeroll at a time.
Entry costs nothing, so nobody risks chips to play it, and it's open to the whole site, not just the team. It's announced at least 60 minutes ahead and starts on its own at the announced time: the leader can't start it early so that only their own people play. Only one entry per device is allowed. It's only played if at that time there are at least 4 entrants from distinct devices; otherwise it's cancelled and the whole prize goes back to the pot. Once someone else has entered, the leader can no longer cancel it; only an admin can, and then the prize also goes back to the pot. Players agreeing to favour one of them (collusion) or entering with several accounts may lead to prizes being withheld.
Whatever you receive from a team — a donation, a pot distribution or a prize won in a team freeroll — you can play right away, but to withdraw it you first need to play 10 valid hands (the same as for the welcome bonus: public cash tables, that saw the flop and paid rake, against another player on a different device who isn't an account linked to yours on your same network, with no single opponent providing more than 30 % of those hands). Until then you can only withdraw what matches your own deposits. The rule also applies to someone outside the team who wins one of its freerolls: that way the pot can't be used to hand chips to another account and withdraw them without playing.
If the leader goes 3 months without logging in, the pot is automatically distributed among the team's current members, the leader included, in proportion to what each one contributed. What came back to the pot from a cancelled tournament doesn't count as anyone's contribution. If none of the current members contributed, it's split evenly.
Plans and rakeback

What each plan includes, how to pay, how long it lasts and how rakeback comes back to your balance. See the step-by-step guide

From Plans you can pay in two ways. "Pay with chips" takes the price off your balance and activates the plan right away. "Pay with a deposit" asks you to declare the intent first and then send the plan's exact amount to your deposit address; once confirmed, the plan activates on its own. If you deposit without declaring it, the money is credited as regular chips and you can pay for the plan with them.
Each payment covers 30 days and never renews automatically: you are never charged unless you ask. You get a notice 7 days and 1 day before it expires. If you do not renew, your account goes back to Free; your balance, history and chips stay the same.
If you pay for a better plan while another is active, the new one starts right away and the days left on the old one are queued for later. If you pay for the same plan, its days are added to the current expiry, so no paid day is lost. If you pay for a lower one, that period is queued and starts when the current one ends. The queue is shown in Plans, under "Up next".
On every raked cash hand, a share of that rake is yours in proportion to what you put in the pot. Gold gives you back 10% of that share and Premium 20%. It is credited as FICHAS when the hand ends and shows in your activity as "Rakeback". There is a cap per calendar month: 10 FICHAS on Gold and 15 FICHAS on Premium.
Free plays one table at a time, at public tables. Gold allows more simultaneous tables, one private table a week, scheduling tables for another day or time, and the your-hand indicator. Premium lifts the limits on simultaneous and private tables, and lets you set the rake of your private tables within the house range.
Gold and Premium get a discount on tournament fees and can create tournaments with rebuys, the add-on and a bounty, with more of their own tournaments open at once. Premium adds fee-free tournaments every month, up to the buy-in shown in Plans.
Withdrawals are sent automatically within a few minutes. When several are waiting at once, Premium ones (high priority) are sent first, then Gold ones (medium priority), then Free ones. Withdrawal limits are the same on every plan.
On Gold you can donate up to 10 FICHAS a month to your teammates, and on Premium up to 500 FICHAS. Free cannot donate to teammates, but can still contribute to the team pot (see the teams guide).
Gold includes the basic stats on your game (VPIP, PFR, aggression, showdowns and bb/100). Premium adds the advanced stats by position and by game, the replayer to watch your hands again step by step, and direct support: your tickets reach the administration directly and are handled first.
How to withdraw

Declare your destination wallet and withdraw your chips whenever you want. See the step-by-step guide

In your Wallet, declare (or update) the address your withdrawals get sent to. Write it carefully: a payment sent to the wrong address can't be reversed, and it's your responsibility that it's correct. For your security, you must wait 48 hours after changing it before changing it again, and every change is emailed to you — if it wasn't you, reply to that email right away.
The first time you verify your account you get a one-time welcome bonus of 2 FICHAS — one per device and per connection, not per account, so creating a new account won't get you another one. You can play it completely normally; whatever you win with it is yours. The bonus itself is held back and released by playing: first you need 40 valid hands (hands at public cash tables — not training, tournament or private tables — that saw the flop and paid rake, where you put chips in the pot against at least one other player on a different device who isn't an account linked to yours on your same network; a single opponent can provide at most 30 % of those hands), and from then on every 0.5 chips of rake you pay in those hands release 1 chip of the bonus. Everything else in your balance — your deposits and your winnings — is always withdrawable. Also, since the bonus is money the house gave you, to withdraw for the first time you need to have made at least one deposit (from 1 FICHAS), which is available to withdraw right away. Your wallet always shows how much is held back, how much you can withdraw now and what remains to release the rest.
Enter the amount in FICHAS and confirm. The chips are deducted from your balance right then, and the withdrawal is recorded as pending submission.
Each withdrawal has to be between 1 and 500 FICHAS (minimum 5 FICHAS while your account hasn't made any deposit, since the house pays the network cost of every payout), and you can have only one pending withdrawal at a time. If your destination wallet is new or you just changed it, until it's established it can receive at most, every 24 hours, 100 FICHAS or the amount of your largest deposit, whichever is higher. The wallet becomes established 24 hours after your first withdrawal to it is paid, and from then on the regular per-withdrawal maximum applies. So it pays to start with a small withdrawal to a new wallet and request large amounts once it's established — and to avoid changing your wallet right before a large withdrawal. For security, an unusual withdrawal may go through a manual review that delays it. Your wallet always shows the most you can withdraw right now.
It's sent automatically within a few minutes, with nothing else needed from you. You can track the status under "Recent activity": pending submission, on hold, processing, delayed (waiting on funds), paid, or failed.
While the withdrawal hasn't been sent to the payment provider yet, you can cancel it from that same movement and the chips return to your balance. Once it's been sent, it can no longer be cancelled.
If the transfer fails for any reason (address not allowed, payment error, etc.), the chips always return to your balance automatically — they're never lost. The reason is shown next to the movement.
Open a ticket in the support center (category "Withdrawals") and quote the reference shown next to the movement. You can also write to support@micalmoker.sbs.
Notifications

Which notices you get, where they reach you and how to pick the ones you want. See the step-by-step guide

The bell shows how many are unread and the latest ones. Under Notifications you find them all, grouped by date, with filters by category and for unread ones. You can mark them as read, one by one or all at once, and delete them. Most carry a direct link to what they are about.
Security: sign-ins, password, two-step verification and withdrawal wallet. Wallet: deposits, withdrawals and bonuses. Plans: activation, expiry and payments. Tournaments: registration, reminder, start, cancellation and prizes. Team: new members, donations and the pot. Tables: when your seat is released for being away. Support: your tickets and their replies. Site news: announcements, maintenance and legal changes.
Each notice can reach the site, your email or both. Urgent ones (for example, that your tournament started) also pop up on screen right then, if you have the site open.
On the same page, under "Delivery Channels", you can switch each category on or off per channel: for example, keep seeing tournament notices on the site without getting them by email.
Security notices, money movements and changes to the legal terms are always sent, even if you switch their category off. It is how you find out in time if someone else is using your account.
Every time your account is signed in from a device you had not used before, you get a notice with the browser, the IP address and the time. If it was not you, change your password right away and open a ticket in the support center.
Support

How to open a ticket, attach files and follow the team's reply. See the step-by-step guide

Go to the support center and use "New ticket". Write a subject, pick the category (account and security, deposits and chips, withdrawals, tables and tournaments, technical problem, bug report, suggestion or general question), the priority, and tell us what happened in as much detail as you can: date, amount, table or tournament.
You can attach up to 3 files per message, up to 5 MB each: images (JPG, PNG, WebP or GIF), PDF or text. A screenshot or a payment receipt usually saves several rounds of questions.
Every ticket has a number (for example, #TKT-00042) and a status: open, in progress, waiting on you, resolved or closed. When the team replies you get a notice on the site and an email with the reply. To answer, open the ticket and write in the same conversation.
Replying to a ticket that was resolved or waiting on you reopens it on its own. Once your request is solved you can close it yourself; a closed ticket takes no more replies, but stays in your list for reference.
On the Premium plan your tickets reach the administration directly, are filed at high priority and are handled ahead of the rest.
If you cannot get into your account, write to support@micalmoker.sbs or use the contact form on the home page. We also answer on WhatsApp, at the number published on that same page.
Your account

Profile, sign-in, two-step verification and the protections on your account. See the step-by-step guide

In your profile you choose the nickname you show at the tables, a short bio and your country. Other players see your nickname, your picture and your country; never your email or your real name.
You can upload your own picture (JPG, PNG or WebP up to 4 MB, cropped to a square), use the one from your Google account or keep the default image.
Every date and time on the site (activity, tournaments, scheduled tables) is shown in your profile's time zone. Worth checking if you travel or if a time looks off.
You can sign in with your email and password or with your Google account. Verifying your email is required before playing. If you forget your password, reset it from "Forgot your password?" on the sign-in screen.
From your profile you can turn on two-step verification with an app such as Google Authenticator. From then on, every new sign-in also asks for the app's six-digit code. It is the most effective protection against a stolen password, and you get a notice every time it is turned on or off.
If you leave the site open without using it for 30 minutes, the session locks itself. To get back where you were, enter your password or continue with Google; nothing you were doing is lost.
You get a notice, on the site and by email, when your account is signed in from a new device, when your password changes and when your withdrawal wallet changes. These notices cannot be switched off.
After changing your withdrawal wallet you must wait 48 hours before you can change it again, so nobody can redirect your payments on short notice. While a withdrawal has not been sent to the payment provider yet, you can cancel it and the chips go back to your balance (see the withdrawal guide).
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Creating an account is free and there is nothing to install. If anything is unclear, write to support@micalmoker.sbs or use the contact form.

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